Privacy Policy – Medfliq
At Medfliq, protecting your personal information and maintaining your trust are important to us. This Privacy Policy explains how Medfliq and its affiliated entities collect, use, process, store, and safeguard information when you access our website, applications, platforms, products, or services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. This Privacy Policy may be updated periodically, and continued use of our services after any changes indicates your acceptance of those updates.
About Medfliq
Medfliq provides AI-powered healthcare and clinical intelligence solutions, including digital platforms, applications, analytics systems, and related healthcare technology services designed to support medical workflows, research, diagnostics, and operational efficiency.
This Privacy Policy applies to all Medfliq-operated platforms, products, services, mobile applications, websites, and associated technologies.
Information We Collect
We may collect different categories of information depending on how you interact with our services.
a. Account & Profile Information
When you register or communicate with us, we may collect information such as:
- Full name
- Email address
- Phone number
- Organization or institution details
- Login credentials
- Professional information
b. Technical & Usage Information
We may automatically collect technical information including:
- IP address & Device identifiers
- Browser type & operating system
- Language preferences
- Website interaction details
- Session duration & navigation behavior
- Cookies, analytics, diagnostic logs
c. Healthcare & Platform Data
Where applicable, users or institutions may upload healthcare-related or clinical information to our systems. Depending on the service being used, this may include:
- De-identified or anonymized patient information
- Medical imaging data & clinical reports
- Diagnostic records & metadata associated with files
In such cases, Medfliq may act as a data processor on behalf of healthcare institutions or authorized users acting as data controllers.
How We Use Information
We use collected information for legitimate business and operational purposes, including:
Where legally permitted, we may also use your information to share newsletters, updates, product announcements, or marketing communications.
Legal Basis for Processing
Medfliq processes personal information only where a valid legal basis exists under applicable privacy and data protection laws.
These legal bases may include:
- Performance of a contractual obligation
- Compliance with legal or regulatory requirements
- Legitimate business interests
- Direct user consent
- Protection of vital patient interests
- Healthcare and public interest obligations where applicable
Where consent is relied upon, users may withdraw consent at any time, subject to applicable legal limitations.
Data Security
We implement reasonable administrative, organizational, and technical safeguards to protect information from unauthorized access, misuse, disclosure, alteration, or destruction.
Security Framework Notice
While we strive to use commercially acceptable security standards, no digital platform or transmission method can be guaranteed to be completely secure.Your Rights
Depending on your jurisdiction and applicable laws, you may have rights including:
To exercise your rights, you may contact us using the details provided below.
Data Retention
We retain information only for as long as necessary to:
- Provide our core platform services
- Fulfill our contractual obligations
- Meet local healthcare legal or regulatory requirements
- Resolve disputes and enforce user agreements
- Support legitimate, safe business operations
Inactive accounts and unnecessary personal information may be deleted or anonymized after reasonable retention periods.
Children’s Privacy
Medfliq’s services are not intended for individuals under the age of 18 unless explicitly permitted under applicable healthcare or parental authorization frameworks.
We do not knowingly collect personal information directly from children without legally required consent. If we become aware of unauthorized collection of a child’s information, we will take appropriate measures to delete it.
International Data Transfers
Your information may be processed or stored in countries outside your jurisdiction where Medfliq or its service providers operate.
In such situations, we take reasonable measures to ensure that appropriate data protection safeguards are maintained.
Third-Party Services
Our platforms may contain integrations or links to third-party services or websites. Medfliq is not responsible for the privacy practices, content, or policies of third-party platforms.
Users are encouraged to review the privacy policies of those services independently.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal requirements, or operational practices.
Updated versions will be posted on our website along with the revised effective date.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you may contact us at: